Judging from this application for labor arbitration shanghai

Judging from this application for labor arbitration, the Minhang District Arbitration Commission made a phone call and no one answered it. Last time I went to the Minhang District Arbitration Commission personally and gave a call to Zhuanqiao. By phone, people said that it would take 15 working days. 2020-04-13 Today, the phone person at Zhuqiao Bridge said that it is not within the scope of jurisdiction. Do we still need to go to the Minhang District Arbitration Commission? The government department is still protecting the enterprise, and the ultimate goal is still to transform into a business owner